Last updated: 7 September 2026

Crystal Clear respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store and protect personal information when you visit or use our website.

1. Who We Are

Our website is:

Home

Crystal Clear is responsible for the personal information collected through this website.

If you have any questions about this policy or how we handle your personal information, please contact us using the contact details provided on our website.

2. Information We Collect

We may collect personal information that you provide to us when you:

  • Contact us through our website
  • Complete an enquiry or contact form
  • Request information about our services
  • Make or request an appointment
  • Communicate with us by email or telephone
  • Leave a comment, where comments are enabled
  • Otherwise provide information to us voluntarily

This information may include your:

  • Name
  • Email address
  • Telephone number
  • Appointment information
  • Enquiry details
  • Any other information you choose to provide

We may also automatically collect limited technical information when you visit our website, including, browser type, device information, operating system and information about how you interact with our website.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Arrange and manage appointments
  • Provide our services
  • Communicate with you
  • Respond to questions or requests
  • Improve our website and services
  • Monitor website performance
  • Maintain website security
  • Prevent spam, fraud and misuse
  • Meet our legal and regulatory obligations

We will only process your personal information where we have a lawful basis to do so under applicable UK data protection legislation.

4. Appointment Bookings

Our website may use a third-party appointment booking service to allow you to book appointments online.

When you select Book an Appointment, you may be transferred to the third-party booking provider’s website.

The booking provider may collect personal information required to arrange and manage your appointment.

The third-party provider will process your information according to its own privacy policy and terms.

We recommend reviewing the provider’s privacy policy before submitting personal information through its booking system.

5. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

We use cookies to help our website function correctly, remember preferences, improve performance and, where applicable, understand how visitors use our website.

Essential Cookies

Some cookies are strictly necessary for the website to operate.

These may be used for:

  • Website security
  • Contact and enquiry forms
  • Website functionality
  • Remembering essential preferences
  • Cookie consent preferences
  • Login and administration functions
  • Preventing spam and misuse

These cookies may be used without consent where they are strictly necessary to provide a service you have requested.

Functional Cookies

Functional cookies may allow the website to remember choices and preferences you make.

These may include preferences associated with embedded content or third-party services.

Analytics Cookies

Where Google Analytics or another analytics service is used, analytics cookies may collect information about how visitors use our website.

This may include:

  • Pages visited
  • Links clicked
  • Approximate location
  • Device and browser information
  • How you arrived at our website
  • Time spent on pages
  • Interactions with the website

Analytics cookies are non-essential cookies. Where consent is required, we will ask for your permission before placing these cookies on your device.

Third-Party Cookies

Some features on our website may be provided by third parties and may place cookies on your device.

These may include appointment booking services, videos, maps, analytics services, social media content or other embedded services.

Third parties may use cookies according to their own privacy and cookie policies.

6. Managing Your Cookie Preferences

Where required, we will ask for your consent before using non-essential cookies.

You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your cookie preferences

You can change or withdraw your cookie preferences at any time where cookie-management functionality is available on our website.

You can also control cookies through your web browser.

Most browsers allow you to view, delete or block cookies.

Please note that blocking essential cookies may affect the functionality of the website.

7. WordPress Cookies

Our website is built using WordPress.

WordPress may use cookies necessary for website functionality, administration, comments and user login.

If comments are enabled and you leave a comment, you may choose to save your name, email address and website in cookies. These cookies are intended to make it easier for you to leave another comment and may last for up to one year.

If you visit a login page, WordPress may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When an authorised user logs in, WordPress may set cookies to save login information and screen display preferences.

Login cookies may last for two days. If “Remember Me” is selected, the login session may last for up to two weeks.

If an authorised user logs out, the relevant login cookies are removed.

If an authorised user edits or publishes an article, WordPress may save an additional cookie in the browser. This contains no personal information and identifies the post that was edited. It expires after one day.

8. Comments

If comments are enabled on our website, when visitors leave comments we collect the information shown in the comments form, together with the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string created from your email address, also known as a hash, may be provided to the Gravatar service to determine whether you are using it.

Gravatar’s privacy policy is available at:

Privacy Policy

After approval of your comment, your profile picture may be visible publicly in the context of your comment if you use a Gravatar account.

9. Media

If you upload images to our website, you should avoid uploading images containing embedded location data, including EXIF GPS information.

Visitors to the website may be able to download images and extract location information contained within them.

10. Embedded Content

Pages on our website may include embedded content such as:

  • Videos
  • Images
  • Articles
  • Maps
  • Social media content
  • Other third-party services

Embedded content from other websites behaves in much the same way as if you had visited the third-party website directly.

These websites may collect information about you, use cookies and monitor your interaction with their content.

If you are logged into an account with the relevant third-party service, that service may be able to associate your interaction with your account.

11. Who We Share Your Data With

We do not sell your personal information.

We may share personal information with trusted third-party providers where this is necessary to operate our website, provide our services or manage appointments and enquiries.

These providers may include:

  • Website hosting providers
  • Website and IT service providers
  • Appointment booking providers
  • Email providers
  • Analytics providers
  • Spam-prevention services
  • Website security providers

We may also disclose personal information where required by law, regulation, court order or to protect our rights, property or safety.

If you request a password reset, your IP address may be included in the password reset email.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

We may retain information for longer where necessary to meet legal, accounting, administrative, regulatory or insurance requirements.

If you leave a comment, the comment and its metadata may be retained indefinitely so that we can recognise and approve follow-up comments automatically.

Where users are permitted to register on our website, personal information provided in their user profile may be stored for as long as the account remains active or as otherwise necessary.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Unauthorised disclosure
  • Destruction

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

14. Your Data Protection Rights

Under UK data protection law, you may have rights including:

  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent where processing is based on consent

You can contact us if you wish to exercise any of these rights.

We may need to verify your identity before responding to certain requests.

15. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Some third-party services used by our website may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it receives an appropriate level of protection in accordance with applicable UK data protection legislation.

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend that you read the privacy policy and cookie policy of any third-party website you visit.

17. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

18. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, website, technology or legal requirements.

Any changes will be published on this page and the Last updated date will be amended accordingly.

19. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

ICO website:
https://ico.org.uk/

20. Contact Us

If you have any questions about this Privacy & Cookie Policy, how we use your personal information or how we use cookies, please contact Crystal Clear using the contact details provided on our website.

Crystal Clear
Website: https://crystalclearear.co.uk/contact-us/